{"id":630,"date":"2024-04-15T13:58:09","date_gmt":"2024-04-15T11:58:09","guid":{"rendered":"https:\/\/tele2arena.se\/faq-kontakt\/"},"modified":"2024-11-14T23:59:55","modified_gmt":"2024-11-14T22:59:55","slug":"faq-contact","status":"publish","type":"page","link":"https:\/\/3arena.se\/en\/faq-contact\/","title":{"rendered":"FAQ & Contact"},"content":{"rendered":"\n\n

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\n FAQ <\/h2>\n
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Here, we’ve compiled the most commonly asked questions that we typically receive, along with their corresponding answers, of course! The provided information is of a general nature – for event-specific details, you’ll find relevant information on the event page<\/a> a few days before the event.<\/p>\n <\/div>\n <\/div>\n \n To FAQ<\/span>\n <\/a>\n <\/div>\n <\/div>\n
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\n $\"Contact\"$ <\/div>\n
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\n Contact <\/h2>\n
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If you’ve searched through our FAQ and still haven’t found the answer to your question, please reach out to us or any of our suppliers or promoters. For inquiries related to tickets, you can also contact our ticket suppliers.<\/p>\n <\/div>\n <\/div>\n \n Contact us<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/section>\n\n\n\n\n\n
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Tickets<\/h2><\/div>
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\n Where can I buy tickets to an event in your arenas?
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Tickets for our events are sold through our ticket providers AXS<\/a>, Ticketmaster<\/a>, and Tickster<\/a>. Tickets are available for purchase on stockholmlive.com<\/a>, aviciiarena.se<\/a>, hovetarena.se<\/a>, annexet.se<\/a>, strawberryarena.se<\/a>, 3arena.se<\/a>, sodrateatern.se<\/a>, at our ticket counters, and through organizers and our ticket providers. We recommend that you only purchase tickets through authorized agents. We always provide links to authorized resellers on the aforementioned websites.<\/p>\n
Ticket support for tickets via AXS.com <\/strong><\/p>\n
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Phone support: 0770-33 75 00 (Mon-Fri 09:00-12:00)<\/li>\n
Email support: support.axs.com<\/li>\n
Phone booking for accessibility seats: 08-446 852 39<\/li>\n<\/ul>\n
Ticket support for tickets via Ticketmaster <\/strong><\/p>\n
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Phone booking: 0771-70 70 70 (weekdays 09:00-17:00)<\/li>\n
Email support: hjalp.ticketmaster.se<\/li>\n<\/ul>\n
Ticket support for tickets via Tickster<\/strong><\/p>\n
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Email support: support@tickster.com<\/a><\/li>\n<\/ul>\n
Premium tickets <\/strong><\/p>\n
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For questions about or purchase of Premium tickets: vip@stockholmlive.com<\/a><\/li>\n<\/ul>\n
Ticket counters <\/strong><\/p>\n
If there are tickets available, you can also buy and pick up your ticket at our ticket counters. You can find a ticket counter at Avicii Arena on Globentorget 2 and two additional ones on the northern and southern sides of 3Arena. Strawberry Arena’s ticket counter is located next to entrance A. Opening hours may vary, but the ticket counters are generally open during events at the respective arena.<\/p>\n <\/div>\n <\/details>\n
\n \n I bought tickets online but have not received them. What do I do?
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If you purchased tickets through AXS to an event at Avicii Arena, 3Arena, Hovet, Annexet, Betongparken or sport events at Strawberry Arena<\/h3>\n
It may take up to 24 hours for order confirmation and e-tickets to arrive. AXS ticket office is working hard to ensure that your tickets are sent to you as soon as possible. To ensure that the tickets do not end up in your junk mail, you are advised to add noreply@boxoffice.axs.nu<\/a> as contact.<\/p>\n
If you still can not find your tickets, you can log in to www.axs.com\/se<\/a> with your email address and find copies of your tickets.<\/p>\n
If you have tickets for a concert or Melodifestivalen at Strawberry Arena<\/h3>\n
Log in to ticketmaster.se<\/a> for copies of your tickets. If you have questions, please contact Ticketmaster<\/a>.<\/p>\n <\/div>\n <\/details>\n
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\n Can I scan my ticket on my smartphone?
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Yes, as long as the smartphone is damage-free because the scanning machines are sensitive.<\/p>\n <\/div>\n <\/details>\n
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\n Is it safe to purchase ticket on the black market?
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Stockholm Live is only liable for the sale of tickets from our web sites (stockholmlive.com, strawberryarena.se, 3arena.se) our box offices, via the event promotor and ticket suppliers. We strongly advise you against the purchase of tickets from any other service or seller because we cannot guarantee the validity or the existence of the ticket and, you risk paying much more than the face value of the ticket. If you want to buy or sell tickets secondhand, we advise you to do so through AXS Official Resale. Go to the event to see if the specific event offers resale.<\/p>\n
The automated ticket checking terminals at the arenas scan each ticket for a unique EAN code upon entry on the day of the event. The EAN code can only be used once and a person using a copy of a ticket will be refused entry. You cannot check in advance whether a ticket is valid or not.<\/p>\n <\/div>\n <\/details>\n
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\n What is Resale?
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AXS Official Resale is a secure way to buy and sell tickets secondhand for events sold through AXS. It is a marketplace where you enter directly into the event’s purchase flow, which means that tickets bought and sold are always official and always sold at a fair price.<\/p>\n
With a maximum markup limit of 10% over the purchase price, Resale is a safe choice for sellers to recoup their money and a secure purchase for buyers without paying inflated prices. You can see if Resale is available for each event on stockholmlive.com or on the arena’s website.<\/p>\n <\/div>\n <\/details>\n
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\n How does Resale work?
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Selling a ticket is easy. Log in to the Stockholm Live app, select the ticket you want to sell, and then we’ll take care of the rest. Safe, simple, and 100% official!<\/p>\n
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List your tickets for sale in the Stockholm Live app up until the event date, provided that Resale is enabled for the event you have tickets for. You can see this on the event page on the arena’s website.<\/li>\n
Choose whether you want to sell all or individual tickets.<\/li>\n
You can remove your tickets from sale at any time.<\/li>\n
Once the tickets are sold, they will be automatically transferred to the buyer’s AXS account. You will receive an email about the sale, and then the money will be transferred to your registered bank account 10 business days after the event has taken place.<\/li>\n
In your Stockholm Live app account, you can also transfer your tickets to friends\/family with just a few simple clicks!<\/li>\n<\/ul>\n <\/div>\n <\/details>\n
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\n Can you check in advance if a ticket is valid or not?
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No, it is only when the ticket has been scanned at the Arena that you will know that the ticket is valid.<\/p>\n <\/div>\n <\/details>\n
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\n Can I return (redeem) tickets I have purchased?
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Purchased tickets cannot be redeemed. If an event is cancelled a ticket can be redeemed at the point of purchase.<\/p>\n <\/div>\n <\/details>\n
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\n A name, other than my own, is on the ticket. Will I have a problem scanning it?
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Tickets are not ‘personalized’ unless stated otherwise at the time of purchase. Where a promotor chooses to personalize tickets for an event, you will be informed of it on the event page. In such a case, if your name appears on the ticket you will be asked to provide valid identification to gain entry to the Arena.<\/p>\n <\/div>\n <\/details>\n
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\n What happens if an event is moved or cancelled?
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During the ticket purchase you are asked to provide contact information, which gives us the possibility to contact you if any changes occur in regards to the event.<\/p>\n
We also publish the information in our social media channels and on our website. Please note that we cannot foresee events that might lead to cancellation. This type of information is normally handled by the promoter in charge, who then passes on the information to us. If there are uncertainties regarding any specific event, we kindly ask you to contact the promoter directly.<\/p>\n <\/div>\n <\/details>\n
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\n How do I use my cancellation protection?
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With the cancellation protection, you are entitled to cancellation if you or your relatives suffer from acute illness, accident or an incident at home such as burglary, fire, water damage or likewise.<\/p>\n
Read below how to apply for cancellation:<\/p>\n
NOTIFICATION ABOUT CANCELLATION<\/strong>
\nCancellation notification must be made by e-mail to info@stockholmlive.com<\/a> as soon as the circumstance has become known to you and latest by the time the event begins, according to the event ticket.<\/p>\n
In the application, please state: name, booking number, address and telephone number of the person to whom the notification \/ cancellation relates and a description of the reason for the notification \/ cancellation.
\nIt is important that you send documentation that supports your claim to cancellation protection as soon as possible after the application \/ cancellation.
\nSubmit the documentation and send it to info@stockholmlive.com<\/a> no later than 10 days after the registration \/ cancellation, in order for us to review your case and pay the compensation.<\/p>\n
DOCUMENTATION<\/strong>
\nIf you are unable to attend the event due to the valid reasons listed and wish to use the cancellation protection, send us your unused event ticket in original. You also need to strengthen the circumstance with:
\n(a) In case of acute illness, accident or death, medical certificate from the attending physician and, where applicable, death certificate.
\nb) In the case of police or rescue services, certificates from the authority. For other unforeseen cases, emergency or damage in the residence, a detailed account of what has happened and notification to insurance companies.<\/p>\n
REFUND<\/strong>
\nWe undertake the right to pay the compensation to you who purchased the cancellation insurance if you have requested cancellation and supplemented with documentation within time and all the conditions are met. We will usually process the payment within 10 days after the complete cancellation and necessary documentation is received. Refunds will be issued after the event has taken place.<\/p>\n
TERMS AND CONDITIONS<\/strong>
\nFor general terms of cancellation protection click here<\/a><\/p>\n <\/div>\n <\/details>\n
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\n What happens to my ticket if the arena changes name?
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If the arena has a different name at the time of your visit, your ticket will still be valid regardless of whether the old arena name is on the ticket.<\/p>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n<\/section>\n